What this policy covers
This policy explains how personal information submitted through this website is handled. The data controller's registered details will be published here once confirmed.
What is collected
- Information you submit through the valuation form: name, telephone number, town, and optionally email address, item details and photographs.
- Standard technical information recorded by the hosting provider, such as IP address and browser type, used to deliver and secure the site.
Why it is collected
To respond to your enquiry and, if you go on to sell, to keep records of the transaction. Buyers of second-hand precious metals are expected to record the identity of sellers and a description of goods purchased.
What is not done with it
Your details are not sold, and are not used for marketing unrelated to your enquiry.
Your rights
Under UK data protection law you may ask what personal data is held about you, ask for it to be corrected or erased, and object to certain processing. Requests can be made through the contact page. You may also complain to the Information Commissioner's Office.
Retention
Enquiry details are kept only as long as needed to deal with the enquiry. Transaction records are kept for as long as the law requires.
Specific retention periods, the data controller's registered details and any processor arrangements will be added here once confirmed.